Shipping & Returns

Returns Policy

Returns require a Return Authorization Number. Please contact us to obtain the RAN. Returns may be accepted within 30 days of delivery, with a 10% restocking fee. Return shipping, insurance and signature are required, and is paid by and the responsibility of the customer. No returns for items purchased in person at an expo, other event or international orders.

You may return most new, unopened items within 30 days of delivery for a refund, less 10% restocking fee. No individual contents should be used or opened in any way. If a return is found to be used or damaged, the returned funds will reflect the value of the damaged or missing items.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

US and International Shipping

Shipping can take 3-4 weeks, or sooner if the item is pre-packed and in stock. Most shipment are processed within 2-5 days and many US packages are sent priority shipping as an upgrade. International priority is available also, but costly.

We can ship to virtually
any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International customers can expect a communication from us with the accurate shipping rate and an option to pay for any additional shipping amount through a PayPal invoice or to refund your order. We promise do everything to find the best rates for international shipping and to help keep your costs as low as possible. If your shipping rate was accurate, your shipment will go out within 2-5 days.

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